Control Panel Fix


Unable to add new domain, moderate account and ASP version.

Error: Failed to add Domain.
Error. Application Pool can’t contain ASP NET resources with different versions.

This can be fixed by following the steps.

1. Edit the plan of which the account is created. ( EG Windows 100)
2. Search for ASP.NET and ASP.NET Resources.
3. Uncheck include and activated button.
4. Give next, next, next and complete process.
5. Now you can add the domain, moderate account as well as changing ASP.
6. Now again come to Plan
7. Check ASP.NET and ASP.NET Resources for Include and activated.
8. Give next, Next, Next and finish the process


HSphere: Not able to create MSSQL database in the  control panel:

To fix this issue, you have to edit hsphere.config file in the server. It is placed in the following path.

“C:\Program Files\HSphere\Config\hsphere.config”

Particularly there were the following lines:

<prop name=”mssqlserver” value=”E339372-111116″ description=”SharePoint MSSql Server Name” />
<prop name=”mssqlserver” value=”E339372-111116″ description=”Name of mssqlserver” />

Modify the value to IP address of the MSSQL server.

<prop name=”mssqlserver” value=”″ description=”SharePoint MSSql Server Name” />
<prop name=”mssqlserver” value=”″ description=”Name of mssqlserver” />

Then restart the H-Sphere service on this Windows box.

Now it is possible to create MSSQL users and databases successfully.


H Sphere – Web-shell Protect:

You can protect any folder or file through Webshell File manager.

Here are the steps to do so.

1. Log into your control panel and open Web Shell.

2. Click “PROTECT” from the menu at the bottom of that page.

3. Browse to the directory you want to secure, in this case “Rocket” (click on the folder Rocket)

4. You will see a page which shows ‘Location: / and a box with ‘/.htmaster/.ok_user’. Click on ‘edit’ to the right of that box.

5. You will get a message ‘File: “/.htmaster/.ok_user” was not found.
Would you like to create this one…?’ >> Now click on ‘Create’

6. Now you will see a page where you will be able to create user/password.

7. Save the page and come out.

That’s it.


Plesk: Reconfiguring domains:

In this scenario the domain will be found in the plesk control panel and it will not be found in the server. Use the following article to reconfigure the domain in the server.


Go to above path and run the following command.

bin> “websrvmng.exe –reconfigure-vhost –”

techmaster==> Domain name

For removing the domain.

bin> “websrvmng.exe –remove-vhost –”               Click


H-Sphere ( Webshell not opening)

Unable to open webshell in hsphere and its showing blank page.

Throwing error:

Warning: Invalid argument supplied for foreach() in C:\Program Files\HSphere\3rdparty\WebShell4\includes\functions.php on line 768


Solution to fix the following error.

Go to IIS ==> default website ==> right click mouse  on default site and click properties ==> Click Advanced ==> Add host header value as


Now the issue get fixed. Now you are able to access the webshell fine.



While signing up an account via h-sphere for VPS, you will face generic error as shown in screen shot.

To fix this error changes have to be made on the template directory in the hsphere.

Template Directory path:

Plans==> Manage

That’s it. Generic issue will get fixed.


H-sphere: CP Error:


It is impossible to enable resource PHP Module, because corresponding software is not installed on physical box.
No ASPNET versions installed on physical box.


Whenever the above message is seen in the Hsphere control panel, it means that the CP server and the CP agent are not connected to eachother. Just get into the respective logical server and restart the hsphere services and wait for
some time to get this issue fixed. If this issue needs to be fixed immediately, go to “update box” in the main CP after restarting the services and select the appropriate physical server and press “fetch info” This will get resolved soon.


Plesk: When I open File Manager I get “Operation failed” error:


When I open File Manager I am getting the following error:

FileList::init() failed: ls_dir_wrapper() failed: Unable to logon user (PLESK900W2K3\USER1): (1326) Logon failure: unknown user name or bad password.
———————- Debug Info ——————————-
0: plib\ui_common\FileManagerUIPointer.php:709
FileManagerUIPointer->accessItem(string ‘GET’, NULL null)
1: plib\ui\
plesk__client__domain__hosting__file_manager->accessItem(string ‘GET’, NULL null)
2: plib\UIPointer.php:599
UIPointer->access(string ‘GET’)
3: htdocs\plesk.php:42



While upgrading the hsphere there will not be synchronization between the CP and server. At that time the hsadmin password have to reset in the server and the hash value of the password entered in the hsconfig file.

Follow the steps to achieve it.

Changing hsadmin Login and Password:

Parallels H-Sphere control panel accesses Windows boxes with the hsadmin user.

To change the hsadmin login and password:

  1. Generate a new password hash using the following tool: cmd window, run:> HashGenerator.exe "password"
  2. Put the new hash to the following line in the \HSphere\Config\hsphere.config file:”prop name=”password” value=”new_HASH” description=”Parallels H-Sphere user password”
  3. Restart Parallels H-Sphere services and change the password on your administrator control panel for the Windows physical server

Ref: Click



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